2026 Provider Contact Center Training and Holiday Closure Schedule

Published 04/02/2026

The Palmetto GBA Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. Please note that the webchat feature will be unavailable during these closure times and dates. However, providers can use Sage, Palmetto GBA's chat self-service tool. This automated chat self-help tool allows you to check claim statuses when accessing the chat feature. Sage is available to view claim status from 6 a.m. to 9 p.m. ET, Monday through Friday. 

You may use our online provider portal called eServices to obtain claim status, duplicate remittances, patient eligibility and much more. Please review the eServices Data Availability article for available dates and times. Register now at www.PalmettoGBA.com/eServices.

2026 Training and Holiday Closure Dates and Times

Table 1
Date PCC/Office Closed
April 3, 2026 8-Hour Training — Good Friday
May 1, 2026 PCC Closed 8 a.m. to 12 p.m.
May 15, 2026 PCC Closed 8 a.m. to 12 p.m.
May 25, 2026 Office Closed — Memorial Day
June 5, 2026 PCC Closed 8 a.m. to 12 p.m.
June 19, 2026 Office Closed — Juneteenth
June 25, 2026 PCC Closed 8 a.m. to 12 p.m.
July 3, 2026 Office Closed — Independence Day
July 10, 2026 PCC Closed 8 a.m. to 12 p.m.
July 24, 2026 PCC Closed 8 a.m. to 12 p.m.
August 7, 2026 PCC Closed 8 a.m. to 12 p.m.
August 21, 2026 PCC Closed 8 a.m. to 12 p.m.
September 7, 2026 Office Closed — Labor Day
September 11, 2026 PCC Closed 8 a.m. to 12 p.m.
September 25, 2026 PCC Closed 8 a.m. to 12 p.m.
October 12, 2026 Office Closed — Columbus Day
October 23, 2026 8-Hour Training
November 11, 2026 PCC Closed 8 a.m. to 12 p.m.
November 20, 2026 PCC Closed 8 a.m. to 12 p.m.
November 26, 2026 Office Closed — Thanksgiving
November 27, 2026 Office Closed — Thanksgiving
December 11, 2026 8-Hour Training
December 24, 2026 Office Closed — Christmas Eve
December 25, 2026 Office Closed — Christmas Day

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