Use eServices to Access Medical Review Additional Documentation Requests

Published 04/01/2026

Palmetto GBA encourages all providers to access and manage their Medical Review (MR) Additional Documentation Requests (ADRs) through our secure and convenient eServices provider portal.

Advantages of the eServices Portal

  • Faster notification of ADRs
  • Details requested via secure access
  • ADR tracking
  • Improves timely response

Navigating the eServices Portal

  • Access the eServices Portal on the Palmetto GBA website
  • Register to participate in eServices (instructions in eServices User Manual)
  • Log into eServices with your user ID and password
  • Once logged in, select the “Forms” tab from the menu (if the tab is grayed out, contact your provider administrator to request permission)
  • If access is granted, submit the Medical Review ADR response and attach the documentation
  • Review the list of outstanding requests including:
    • Documentation requested
    • Submission instructions
    • Response due date

Palmetto GBA recommends that a provider administrator monitor the portal regularly, if not daily. Providers are responsible for meeting the specified timeframes. Failure to respond timely can result in denial of services.

Be sure access is granted to staff members responsible for medical records documentation requests.

User guides and enrollment information are available on the Palmetto GBA website. Navigate to Palmetto GBA eServices to create your account or find technical support.


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