#04/14/2026eServices Data Availability04/13/2026How Did We Do? Share your Provider Contact Center Feedback with Medicare Customer Experience Surveys04/13/2026MLN Connects Special Edition: April 13, 202604/09/2026MLN Connects for Thursday, April 9, 202604/08/2026Do You Have a Question Regarding eServices? We Can Help!04/07/2026Why am I getting locked out or logged out of eServices?04/02/20262026 Provider Contact Center Training and Holiday Closure Schedule04/02/2026MLN Connects for Thursday, April 2, 202603/31/2026Part A Quarterly Medicare Updates Overview Webinar On Demand03/30/2026Certified Provider Enrollment Process Loop03/26/2026MLN Connects for Thursday, March 26, 202603/23/2026What is eServices?03/23/2026What are the minimum system requirements for Palmetto GBA's eServices?03/19/2026MLN Connects for Thursday, March 19, 202603/17/2026Botulinum Toxin Injections03/12/2026MLN Connects for Thursday, March 12, 202603/06/2026MoIDX Open Meeting: October 6, 202503/05/2026MLN Connects for Thursday, March 5, 202603/02/2026PSR Summary Reports Added to MCReF02/26/2026MLN Connects for Thursday, Feb. 26, 202602/19/2026MLN Connects for Thursday, Feb. 19, 202602/12/2026MLN Connects for Thursday, Feb. 12, 202602/05/2026MLN Connects for Thursday, February 5, 202601/29/2026MLN Connects for Thursday, January 29, 202601/22/2026Medicare's Claim Timeliness Requirements and Criteria for a Timeliness Extension01/22/2026Medicare's Claim Timeliness Requirements and Criteria for a Timeliness Extension01/22/2026Medicare's Claim Timeliness Requirements and Criteria for a Timeliness Extension01/22/2026MLN Connects for Thursday, January 22, 202601/15/2026Avoid the Wait: Use Web Tools During High Call Volume Holidays01/15/2026MLN Connects for Thursday, January 15, 202601/06/2026MolDX: Molecular Testing for Detection of Upper Gastrointestinal Metaplasia, Dysplasia, Neoplasia Contractor Advisory Committee Meeting: September 4, 202512/19/2025Provider Contact Center - Make the Most of Your Call12/19/2025Provider Contact Center - Make the Most of Your Call12/17/2025Appeals Overview for Providers Module12/17/2025Appeals Overview for Providers Module12/11/2025General Appeals Information12/11/2025Notification of the 2026 Dollar Amount in Controversy Required to Sustain Appeal Rights for an Administrative Law Judge Hearing or Federal District Court Review12/11/2025Appeal Levels and Timely Filing Limits: Helpful Information11/17/2025Opioid Treatment Program (OTP) Billing and Payment Information11/17/2025Opioid Treatment Program (OTP) Billing and Payment Information11/10/2025MolDX Open Meeting: August 25, 202510/21/2025MLN Connects for Tuesday, Oct. 21, 202510/16/2025Medicare Provider Alert: Your Responsibility When Using Outsourcers10/16/2025Medicare Provider Alert: Your Responsibility When Using Outsourcers09/17/2025Comprehensive Error Rate Testing (CERT) Question and Answer Fact Sheet09/05/2025October 2025 Medicare Physician Fee Schedule Update08/18/2025Video Library08/13/2025Managing Multiple eService Accounts Is Easier with Account Linking08/13/2025Important Tax Information: 1099 Forms08/08/2025Provider Enrollment Application Processing Time08/08/2025Provider Enrollment Application Processing Time07/30/2025Webinars 101 Module06/24/2025CMS Issues Fraud Alert About Phishing Fax Requests06/24/2025CMS Issues Fraud Alert About Phishing Fax Requests06/23/2025Clarification for Interdisciplinary Team Meetings for Inpatient Rehabilitation Facility Services06/18/2025Jurisdiction M Provider Enrollment Virtual Open House05/27/2025Availability of the Preliminary Federal Fiscal Year (FY) 2027 Wage Index Public Use Files (PUF), Deadline for Requesting Revisions to the Preliminary FY 2027 Wage Index Data, and FY 2027 Wage Index Development Timetable Letters05/04/2025Chat with Sage: Extended Hours Plus Reason and Remark Code Explanations03/12/2025Clarification of Negative Reimbursement03/12/2025Clarification of Negative Reimbursement03/09/2025How to Use the Searchable CMS Medicare Physician Fee Schedule (MPFS)03/03/20252025 April Medicare Physician Fee Schedule: Skilled Nursing Facilities03/03/20252025 April Supplemental Medicare Physician Fee Schedule02/18/2025Beneficiary Eligibility Removed from Interactive Voice Response System02/14/2025CMS: Disable Beneficiary Eligibility Information from MAC Interactive Voice Response Systems02/14/2025CMS: Disable Beneficiary Eligibility Information from MAC Interactive Voice Response Systems02/14/2025Part A and Part B Rebilling Module02/14/2025Part A and Part B Rebilling Module02/11/2025Inpatient Psychiatric Facility Training Modules01/30/2025Provider Alert: Discontinuation of Common Working File Eligibility Transactions01/30/2025Provider Alert: Discontinuation of Common Working File Eligibility Transactions01/23/2025Cost Report Reopenings for JM01/08/20252025 Anesthesia Conversion Factors01/08/20252025 MPFSDB Mammography Fee Schedules01/08/20252025 MPFSDB Skilled Nursing Facility Fee Schedules01/08/20252025 MPFSDB Abstract Fee Schedules01/08/20252025 MPFSDB Supplemental Fee Schedules01/01/2025Hot Topic Tuesday Teleconferences12/31/2024Cardiac Procedures Checklist12/20/2024Review and Decision Timeframe Update12/19/2024Meet with Your MAC Coming to an End12/19/2024Multi-Jurisdictional Superficial Radiation Therapy for the Treatment of Nonmelanoma Skin Cancers Contractor Advisory Committee Meeting: October 17, 202412/16/2024Inpatient Rehabilitation Facilities (IRFs): Getting it Right the First Time Video12/16/2024Inpatient Rehabilitation Facilities (IRFs): Getting it Right the First Time Video11/18/2024Inpatient Rehabilitation Facility (IRF) Resources11/18/2024Inpatient Rehabilitation Facility (IRF) Resources11/18/2024Inpatient Rehabilitation Facility (IRF) Resources10/30/2024Jurisdictions J and M Open Meeting: June 17, 202410/17/2024MoIDX Open Meeting: October 7, 202409/25/2024Cervical Discectomy Module09/24/2024MoIDX Open Meeting: September 9, 202408/13/2024Multi-Jurisdictional CAC Meeting MoIDX: Biomarker Risk Stratification Testing in DCIS: July 15, 202407/29/2024Find your GreenMail eLetters and latest Form Submission Status07/10/2024DRG 627: Thyroid, Parathyroid and Thyroglossal Procedure07/08/2024Palmetto GBA Interactive Voice Response System Has Been Updated05/22/2024Skilled Nursing Facility: Avoiding Common Billing Mistakes 05/22/2024Skilled Nursing Facility: Avoiding Common Billing Mistakes 05/16/2024MLN Connects for May 16, 202404/10/2024Unsolicited Voluntary Refunds04/10/2024Unsolicited Voluntary Refunds03/21/2024MLN Connects for Thursday, March 21, 202402/16/2024Activation of Validation Edits for Providers with Multiple Service Locations01/19/2024CMS Finalizes Rule to Expand Access to Health Information and Improve the Prior Authorization Process01/10/2024Jurisdictions J and M Open Meeting: October 9, 202301/09/2024MoIDX Open Meeting: October 9, 202312/28/20232024 Revised MPFSDB Skilled Nursing Facility (SNF) Fee Schedules12/28/20232024 Revised Anesthesia Conversion Factors12/28/20232024 Revised MPFSDB Abstract Fee Schedules12/28/20232024 Revised MPFSDB Mammography Fee Schedules12/19/2023Rural Emergency Hospitals Module12/19/2023Rural Emergency Hospitals Module12/18/2023Editing Established for Federally Qualified Health Center and Rural Health Clinics12/18/2023Editing Established for Federally Qualified Health Center and Rural Health Clinics11/27/20232024 MPFSDB Supplemental Fee Schedules10/23/2023MoIDX Open Meeting: September 18, 202310/17/2023Medicare Secondary Payer (MSP) Conditional Payment10/10/2023Prostate Cancer Awareness and Screening08/01/2023MoIDX Open Meeting: July 17, 202307/25/2023CERT 'Teaching and Instruction for Providers' Letters07/18/2023Multi-Jurisdictional Non-Invasive Technology for Coronary Artery Plaque Analysis CAC Meeting: May 25, 202307/06/2023Evolution of Diagnosis Related Groups (DRGs) Module06/30/2023Update to the Payment for Grandfathered Tribal Federally Qualified Health Centers (FQHCs) for Calendar Year (CY) 202306/19/2023Skilled Nursing Facility Probe and Educate Review06/19/20232023 MPFSDB Skilled Nursing Facility Fee Schedules: July 2023 Update06/07/2023Medicare Payment Provisions for Dental Services as Finalized in the Calendar Year 202305/26/2023Address to Mail Medicare Cost Report05/24/2023Submission of Files for the Fiscal Year (FY) 2025 Wage Index and Submission of Calendar Year (CY) 2022 Occupational Mix Surveys Letter05/24/2023Submission of Files for the Fiscal Year (FY) 2025 Wage Index and Submission of Calendar Year (CY) 2022 Occupational Mix Surveys Letter05/18/2023Severe Malnutrition Diagnosis Codes Checklist05/18/2023Severe Malnutrition Diagnosis Codes Checklist05/10/2023Did You Know the COVID-19 Public Health Emergency Ends Soon?04/28/2023Important Changes to CERT Contractors Contact Information04/10/2023Responding to CERT Documentation Requests04/10/2023Introduction to Comprehensive Error Rate Testing (CERT) Program Module04/10/2023Introduction to Comprehensive Error Rate Testing (CERT) Program Module04/10/2023Provider Statistical and Reimbursement: Obtain Access via IDM04/08/2023Skilled Nursing Facility (SNF) eCBR03/21/2023Medicare Secondary Payer: Don't Deny Services and Bill Correctly03/21/2023Medicare Secondary Payer: Don't Deny Services and Bill Correctly03/13/2023Training Modules on v5010 Reports03/13/2023Provider Reimbursement Review Board Issues Alert 23 Resuming Normal Board Operations03/13/2023Mandatory Cost Report Appeal Electronic Filing with Provider Reimbursement Review Board03/10/2023Upload of Notice Program Reimbursement (NPR) Letters, Interim Rate Reviews, and Tentative Settlement Documentation into the System for Tracking Audit and Reimbursement (STAR)03/08/2023Multi-Jurisdictional Micro-Invasive Glaucoma Surgery Contractor Advisory Committee Meeting: January 5, 202303/02/2023COVID-19: Updated Vaccines for Children Ages 6 Months - 5 Years03/02/2023COVID-19: Updated Vaccines for Children Ages 6 Months - 5 Years02/27/2023Inpatient Rehabilitation Facilities (IRF)02/26/2023New Service Added to the Hospital Outpatient Department Prior Authorization Program02/21/2023Acupuncture Module02/09/2023Palmetto GBA No Longer Supports Mozilla Firefox for eServices Users: Edge, Chrome Recommended for Accessing eServices02/03/2023CMS MLN Fact Sheet: Medical Record Maintenance and Access Requirements02/03/2023CMS MLN Fact Sheet: Medical Record Maintenance and Access Requirements02/03/2023CMS MLN Fact Sheet: Medical Record Maintenance and Access Requirements02/03/2023CMS MLN Fact Sheet: Medical Record Maintenance and Access Requirements01/20/2023Multi-Jurisdictional MoIDX: Molecular Diagnostic Testing for Acute Rejection in Kidney or Liver Allografts Contractor Advisory Committee (CAC) Meeting: November 16, 202201/20/2023Multi-Jurisdictional MoIDX: Molecular Diagnostic Testing for Acute Rejection Heart or Lung Allografts Contractor Advisory Committee Meeting: November 17, 202201/03/2023Skilled Nursing Facility (SNF) Checklist12/15/2022End-Stage Renal Disease Dialysis Services and Comprehensive Error Rate Testing (CERT)12/15/2022End-Stage Renal Disease Dialysis Services and Comprehensive Error Rate Testing (CERT)12/15/2022Appeals Quick Tips11/15/2022Changes to the Laboratory National Coverage Determination (NCD) Edit Software for January 202311/07/2022JM Open Meeting: October 10, 202209/30/2022ePass is Available to Ease the Burden of Repeated Authentication When Calling Palmetto GBA's Provider Contact Center09/12/2022We Made Exciting Changes to Your Search Experience08/22/2022COVID-19 Accelerated and Advance Payment: CAAP Debt Dispute Request Form08/22/2022COVID-19 Accelerated and Advance Payment: CAAP Debt Dispute Request Form08/05/2022Payment Allowance Update for COVID-19 Monoclonal Antibody Therapy Q0222 Injection, Bebtelovimab, 175 mg08/05/2022Payment Allowance Update for COVID-19 Monoclonal Antibody Therapy Q0222 Injection, Bebtelovimab, 175 mg07/12/2022Skilled Nursing Facility Payment Bans or Denial of Payment for New Admissions06/10/2022JM Open Meeting: May 9, 202205/13/2022Multi-Jurisdictional Sacroiliac Joint Injections and Procedures Contractor Advisory Committee Meeting: March 10, 202205/11/2022Utilization of Lifetime Reserve Days Module05/11/2022Utilization of Lifetime Reserve Days Module04/29/2022EDI Agreement and Enrollment Status Available on IVR04/22/2022Enforcement Delay - MolDX: Molecular Syndromic Panels for Infectious Disease Pathogen Identification Testing L3898804/19/2022Top Time-Saving Tools for Palmetto GBA Providers03/04/2022Physical and Occupational Therapy Services Using the KX HCPCS Modifier: Overview of Key Components03/02/2022The Supplemental Security Income (SSI)/Medicare Beneficiary Data for Fiscal Year (FY) 2020 for Inpatient Prospective Payment System (IPPS) Hospitals, Inpatient Rehabilitation Facilities (IRFs), and Long Term Care Hospitals (LTCHs)02/23/2022NEW: 2022 Billing for COVID-19 Vaccine and Monoclonal Antibody Products for Medicare Advantage Plan Patients01/25/2022JM Open Meeting: November 1, 202101/14/2022Standard Elements for DMEPOS Order, and Master List of DMEPOS Items Potentially Subject to a Face-to-Face Encounter and Written Orders Prior to Delivery and, or Prior Authorization Requirements01/14/2022Billing VEKLURY (Remdesivir) Antiviral Medication in Outpatient Settings12/17/2021Skin Substitute Codes10/18/2021Jurisdiction J (JJ) and Jurisdiction M (JM) Part A Redetermination (First Level Appeals) Form10/11/2021How to Submit Documentation for S-10 Audits09/27/2021Medicare Clarifies Recognition of Interstate License Compacts Pathways09/23/2021Jurisdiction M (JM) Open Meeting: August 2, 202109/09/2021Medicare Fee-for-Service (FFS) Response to the Public Health Emergency on the Coronavirus (COVID-19)09/09/2021Medicare Fee-for-Service (FFS) Response to the Public Health Emergency on the Coronavirus (COVID-19)08/26/2021JM Open Meeting: June 28, 202108/23/2021Biden-Harris Administration Takes Additional Action to Protect America's Nursing Home Residents from COVID-1908/23/2021Biden-Harris Administration Takes Additional Action to Protect America's Nursing Home Residents from COVID-1908/19/2021eCheck Available August 24, 202108/19/2021eCheck Available August 24, 202108/12/2021Overlapping Claim Resolution Tips08/05/2021CMS COVID-19 Vaccine Toolkits07/07/2021Wage Index Hot Topics05/27/2021Outpatient Prior Authorization (OPA) Status Tool05/24/2021Submit Medicare GME Affiliation Agreements during COVID-19 PHE by January 104/25/2021How to Submit Audit Documentation in eServices04/23/2021Part A East Qualified Independent Contractor (QIC) Telephone Discussion and Reopening Process Demonstration04/22/2021Medicare Enrollment Application Fee Refunds through EFT04/16/2021Assisted Suicide Funding Restriction Act of 1997 (P.L. 105-12)04/06/2021Repayment of COVID-19 Accelerated and Advance Payments Began on March 30, 202104/06/2021Repayment of COVID-19 Accelerated and Advance Payments Began on March 30, 202104/05/2021CAAP Repayments04/05/2021CAAP Repayments02/24/2021Review of Hospital Compliance with Medicare's Transfer Policy with the Resumption of Home Health Services & Other Information on Patient Discharge Status Codes02/24/2021Billing for Services when Medicare is a Secondary Payer01/26/2021Threshold for Filing a Medicare Low Utilization Cost Report12/30/2020Provider Enrollment Training Modules12/30/2020Provider Enrollment Training Modules12/22/2020Protect Yourself: Avoid COVID-19 Vaccine Scams12/04/2020FAQs on the 3-Day Payment Window for Services Provided to Outpatients Who Later Are Admitted as Inpatients11/24/2020Implementation of Two New NUBC Condition Codes. Condition Code '90', 'Service Provided as Part of an Expanded Access Approval (EA)' and Condition Code '91', 'Service Provided as Part of an Emergency Use Authorization (EUA)'11/10/2020How To Recognize an SMRC Audit10/16/2020Update: Submission of Medicare GME Affiliation Agreements During COVID-19 Public Health Emergency Extended to January 1, 202110/16/2020Update: Submission of Medicare GME Affiliation Agreements During COVID-19 Public Health Emergency Extended to January 1, 202109/15/2020New Waivers for Inpatient Prospective Payment System (IPPS) Hospitals, Long-Term Care Hospitals (LTCHs), and Inpatient Rehabilitation Facilities (IRFs) due to Provisions of the CARES Act09/15/2020New Waivers for Inpatient Prospective Payment System (IPPS) Hospitals, Long-Term Care Hospitals (LTCHs), and Inpatient Rehabilitation Facilities (IRFs) due to Provisions of the CARES Act08/09/2020eServices Profile Verification Timeframes08/03/2020Extension for Inpatient Prospective Payment System (IPPS) Wage Index Occupational Mix Survey Submission07/21/2020RHC Productivity Standard Exceptions07/21/2020RHC Productivity Standard Exceptions07/17/2020Can I Appeal My Claim Denial? Module07/17/2020Can I Appeal My Claim Denial? Module07/02/2020Outpatient Hospital Department (OPD) Prior Authorization (PA) Fax Number06/22/2020Outpatient Department Prior Authorization Calculator05/22/2020COVID-19 Blanket Swing Bed Waiver for Addressing Barriers to Nursing Home Placement for Hospitalized Individuals05/22/2020COVID-19 Blanket Swing Bed Waiver for Addressing Barriers to Nursing Home Placement for Hospitalized Individuals05/20/2020Medicare Continues to Modernize Payment Software05/15/2020Hospitals: Physician Time Studies During the COVID-19 PHE05/15/2020Hospitals: Physician Time Studies During the COVID-19 PHE05/15/2020Hospitals: Physician Time Studies During the COVID-19 PHE05/15/2020Hospitals: Physician Time Studies During the COVID-19 PHE05/15/2020Hospitals: Physician Time Studies During the COVID-19 PHE04/09/2020eServices: Enhanced Denial and Reason Code Information for Part A Claims03/25/2020Activation of Systematic Validation Edits for OPPS Providers with Multiple Service Locations03/18/2020Palmetto GBA's Commitment To The Community During COVID-1903/13/2020Medical Review Intent to Reopen Process for Non-Receipt of Medical Record Denials03/04/2020Section 1876 and 1833 Cost Plan Enrollee Access to Care through Original Medicare03/04/2020Proper Use of Modifier 5903/04/2020NCD 20.4 Implantable Cardiac Defibrillators (ICDs)02/21/2020Appropriate Use Criteria (AUC) for Advanced Diagnostic Imaging - Approval of Using the K3 Segment for Institutional Claims02/21/2020Accepting Payment from Patients with a Medicare Set-Aside Arrangement02/18/2020How to Use the Medicare Coverage Database02/05/2020Interactive Voice Response (IVR) System Navigation - Are You Taking Advantage of Speech Recognition Benefits?01/22/2020Increasing Access to Innovative Antibiotics for Hospital Inpatients Using New Technology Add-On Payments: Frequently Asked Questions01/14/2020Intensity-Modulated Radiation Therapy Module01/14/2020Intensity-Modulated Radiation Therapy Module10/08/2019Bankruptcy10/04/2019Alcohol Misuse Screening and Counseling09/12/2019CMS Resources for Skilled Nursing Facilities (SNF): Patient Driven Payment Model (PDPM)08/21/2019Medicare Coverable Services for Integrative and Nonpharmacological Chronic Pain Management07/11/2019Emergency Medical Treatment and Labor Act (EMTALA) and the Born-Alive Infant Protection Act07/11/2019Medicare Plans to Modernize Payment Grouping and Code Editor Software07/11/2019Reduce Risk of Opioid Overdose Deaths by Avoiding and Reducing Co-Prescribing Benzodiazepines07/03/2019Multi-Jurisdictional Pharmacogenomics in Psychiatry CAC Meeting Recording: June 26, 201905/23/2019340B Drug Program Reimbursement Calculator05/23/2019340B Drug Program Reimbursement Calculator02/08/2019Great News! Additional Documentation Requests (ADRs) Are Now Available Via eServices01/25/2019Therapeutic Exercise12/06/2018ESRD Billing for Acute Kidney Injury (AKI) Module12/06/2018ESRD Billing for Acute Kidney Injury (AKI) Module09/17/2018eServices: Eligibility Search Expansion!08/06/2018Medicare Diabetes Prevention Program Suppliers: Separate Medicare Enrollment05/03/2018Targeted Probe & Educate (TPE) Provider Contact02/13/2018CMS Open Payments Data Website02/07/2018Provider Enrollment Email Communications01/12/2018Credit Balance Reports: Submission Tips Meeting CMS Standards