Contact Railroad Medicare

Provider Contact Center: 888-355-9165

Call the Provider Contact Center (PCC) to speak with representatives in customer service, provider enrollment, Electronic Data Interchange, eServices and telephone reopenings.

Representatives are available Monday through Friday from 8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which provides service from 8 a.m. to 4 p.m.

TTY: Call 877-715-6397

For more information about the PCC, please go to the "Provider Call Center Phone Options" section of our Customer Service page.

Interactive Voice Response (IVR): 877-288-7600

Use the IVR to request routine claim status and payment information and to request a duplicate remittance advice.

The IVR is available to provide this information Monday through Friday, from 7:00 a.m. to 11:00 p.m. ET. General information is available through the IVR 24/7.

For more information about the IVR, please go to the "Using the Railroad Medicare IVR" section of our Customer Service page.
 

Email Us

You can use our contact form to submit general inquiries or to provide feedback on our website

For security reasons, please do not submit claim claim specific inquiries, beneficiary specific inquiries or other requests involving PHI/PII with this form.
See our Written Correspondence page for details on mailing, faxing and using our eServices portal to submit those types of written inqueries.

All general written inquiries, including emails, will be resopnsed to within 45 business days.

For inquiries that require an immediate response, please call the Provider Contact Center at 888-355-9165. Representatives are available Monday through Friday from 8.30 a.m. to 4.30 p.m. for all time zones except for PT, which provides service from 8 a.m. to 4 p.m.

General Correspondence

Please submit general correspondence to:

Contact Palmetto GBA Departments

For information on contacting a specific department by phone, email or fax, or for instructions on submitting documentation by mail, please select a department: